Delivery and Returns

At Snape Maltings we want you to have the same great experience that you have when you visit our amazing location in Suffolk. We also want you to shop with confidence. 

All your items will be hand-picked and packed with care by our team.  We don’t purchase any single-use plastic for packaging purposes, and aim to use recycled and reused materials where possible.

 

How much does delivery cost

Deliveries are free for orders over £50 (excluding furniture) and Click and Collect, otherwise, delivery is £5.95.

For furniture deliveries please visit us instore or contact a member of our dedicated team on 01728 688303 for more information and delivery options. 

How long does delivery take

Delivery timescale will vary depending on what you have ordered:

• Small items will be dispatched within 2 to 3 working days via courier service.

Do you offer click and collect

Click and Collect is available for certain items. Please select this as your preferred option at checkout.

Returns and refunds

30 Day Return Promise

If you're not happy with your purchase - for whatever reason - you can return it to us. As long as the product hasn't been used and is in the same condition as when you bought it, we'll be happy to offer an exchange or refund. Unfortunately we do not cover the cost of the return if the item is not damaged. 

Once an item has been returned in its original condition we will issue the refund using the same payment method you used for your original purchase. This can take up to 7 working days. 

Damaged items

If upon receipt of your order, there are any issues or any items are damaged, please let us know as soon as possible. We will offer you a refund or a replacement without delay.